Protecting your private information is our priority. This Statement of Privacy applies to Neolytix LLC and all of its affiliates and governs data collection and usage. For this Privacy Policy, unless otherwise noted, all references to Neolytix LLC include https://neolytix.com, Neolytix, Practice Tech Solutions, https://practicetechsolutions.com, and Patient.ink, https://patient.ink and any other affiliate sites not listed here. 

The Neolytix website contains a description of all management services that the company provides to medical providers. By using the Neolytix website, you consent to the data practices described in this Privacy Policy. 

This Policy provides information as to which data and information we collect during your use of this website, the reasons for using these data, sharing with third parties, and when these data will be deleted. 

In this Privacy Policy, «you» refers to the user of or visitor to this website, and «we» refers to Neolytix LLC. 

Please read this Privacy Policy carefully before submitting any information through the means of this website. Please do not submit any information to us through this website or other means if you disagree with this Privacy Policy. 

Collection of your Personal Information

To better provide you with products and services offered on our Site, Neolytix may collect personally identifiable information, such as your: 

• First and Last Name 

• E-mail Address 

• Phone Number 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering sweepstakes or contests sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you concerning services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. 

Publicly Available Data or Data from Other Sources 

We may also store certain information from automated interactions on websites other than Neolytix’s or other data you may have made publicly available. This information may include: 

• Your name or WordPress username, for example, when you participate in WordPress support forums. 

• Your name, social account, and Personal Data publicly available via that account after providing a rated review, or using social media (for example, the WordPress Plugin Directory, Facebook, Twitter, LinkedIn, Google+, Pinterest or Instagram, etc.) 

Use of your Personal Information

Neolytix collects and uses your personal information to operate its website(s) and deliver the services you have requested. 

The information marked as requested and files that you submit will be used exclusively for the purposes of accepting and handling your current or future requests. 

You do not have an obligation to provide us with any information, but you may have a contractual obligation to do so, and if we do not receive certain information from you, then we will not be able to provide the Service to you. 

We can request and collect certain information from you for the following purposes: 

• To process your request; 

• For our legitimate interests, such as providing our Service, improving our website, ensuring information security and protecting users of our website, compliance with legal obligations, and other legitimate interests of ours and our users. 

• Neolytix may also use your information to inform you of other products or services available from Neolytix and its affiliates and/or: 

• To notify you about new product releases and service developments, and to advertise Neolytix products and services. Your website visit, marketing experience, and communications may be tailored to your interests based on your Personal Data. Neolytix may also use Personal Data to respond directly to your information requests (including newsletter registrations or other specific requests), or pass your contact information to Neolytix’s reseller for further follow-up related to your interests. 

• To interact with you on third-party social networks, which would be subject to that network’s privacy policies and terms of use. 

• To provide suggestions to you and adapt our Services and Website. This includes keeping track of shopping cart additions, preserving order information between sessions, and presenting marketing campaigns. 

• As a majority of websites and internet platforms, we and our third-party service providers can use a variety of technologies (such as cookies, tags, and others) that collect and analyze information regarding user’s movement on the website along with other technical information. We do not collect and/or store this technical information. We may use third-party providers to perform these services. Our Privacy Policy does not apply to third-party service providers or their websites. We are not responsible for the privacy policies and practices of third parties, and, if you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly. 

• For more information about our use of cookies and other tracking technologies for this purpose, and instructions about how to opt-out of having data collected through the use of cookies, please see the Cookies & Other Tracking Technologies. 

• To offer you a membership in our affiliation program. 

• To communicate with you about a conference or event hosted, co-sponsored, or participated by us, including information about the event’s content, logistics, payment, updates, and any additional meetings, special demonstrations, or other customer facilitation. After the event, we may contact you about the event and related products and services and share information about your attendance with your company (if any). 

• To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms. 

• To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change by sending you an email or posting a notice on our Website. 

Sharing Information with Third Parties

Neolytix does not sell, rent, or lease its customer lists to third parties. 

Neolytix may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange deliveries. All such third parties are prohibited from using your personal information except to provide these services to Neolytix, and they are required to maintain the confidentiality of your information. However, to the fullest extent permitted by law, Neolytix will not be liable to you for any actions or failure to act of each and any of the third parties. 

Neolytix may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: 

• (a) conform to the edicts of the law or comply with legal process served on Neolytix or the site; 

• (b) protect and defend the rights or property of Neolytix; and/or 

• (c) act under exigent circumstances to protect the personal safety of users of Neolytix, or the public. 

Tracking User Behavior

Neolytix may track the websites and pages our users visit within Neolytix to determine what Neolytix services are the most popular. This data is used to deliver customized content and advertising within Neolytix to customers whose behavior indicates that they are interested in a particular subject area. 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Neolytix. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Neolytix website.

Third-Party Analytics and Retargeting Tools

Neolytix utilizes various third-party tools and services to enhance user experience, analyze website traffic, and facilitate retargeting efforts. These tools collect and provide information about visitors to our website, which may be used for re-targeting purposes. 

Tools We Use: 

• Warmly.ai: Used for personalized customer engagement and can provide deanonymized information about website visitors. 

• HubSpot: Utilized for marketing automation, CRM, and customer support. 

• LinkedIn & Meta (Facebook): Employed for social media marketing and advertising. 

• Google Analytics: Used to analyze website traffic and user behavior. 

• Microsoft Clarity: Implemented for user experience analytics and heat mapping. 

Data Collection and Usage: 

• Warmly.ai: Collects data to enable personalized interactions with website visitors. This may include identifying returning visitors and providing insights into user behavior. 

• HubSpot: Gathers information to manage customer relationships, track interactions, and automate marketing campaigns. 

• LinkedIn & Meta: Collect data to target advertisements based on user interests and behaviors. 

• Google Analytics & Microsoft Clarity: Collect data to analyze website performance, user engagement, and to identify areas for improvement. 

Deanonymized Information: 

Warmly.ai has the capability to provide deanonymized information about website visitors, which may include identifiable details such as names or contact information if available. This data is used solely for enhancing customer engagement and improving service delivery. 

Disclaimers and User Consent: 

• Transparency: By using our website, you acknowledge and agree that Neolytix may share your information with these third-party tools for the purposes described above. 

• Opt-Out Options: Users can opt out of data collection and retargeting efforts by adjusting their browser settings, using browser extensions, or following the opt-out instructions provided by each respective third-party service. 

• Compliance with Laws: Neolytix ensures that the use of these tools complies with applicable privacy laws and regulations in all jurisdictions where we operate, including the United States, Canada, Bermuda, India, and the Philippines. 

Data Security and Third-Party Compliance: 

Neolytix ensures that all third-party service providers comply with relevant privacy laws and maintain the confidentiality and security of personal information. We have established data processing agreements with these providers to enforce compliance and safeguard your data. 

Text Messaging

We are committed to protecting your privacy. Any mobile opt-in data collected through Neolytix’s services will not be shared, sold, or distributed to affiliates for marketing purposes without your explicit consent. Any mobile opt-in data collected through Neolytix’s services will not be sold to third parties or affiliates for marketing purposes.  

No mobile information will be shared with third parties or affiliates for marketing and promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

SMS Terms & Conditions: By opting into Neolytix’s SMS program, you agree to receive text messages from us. 

• Message Frequency: You may receive any number of text messages per month from Neolytix. Message frequency may vary based on your interaction with our services. 

• Obtaining Consent: 

• Consent is obtained when clients or prospects check a box on forms indicating their willingness to receive text messages from Neolytix. 

• For communications sent on behalf of our clients to their patients, we assume that our clients have obtained explicit consent from the patients through appropriate means, such as completing a paper form during registration. 

• Description of Program: Neolytix’s SMS program is designed to provide patient access services, updates, promotions, appointment reminders, etc. By joining, you consent to receive relevant notifications and updates via text message. 

• Customer Contact Information: For any questions or to opt-out of this program, contact us at:  
  312-445-4600 or support@neolytix.com. 

• Opt-Out Information: To opt out, reply ‘STOP’ to any message you receive from Neolytix. You can opt back in at any time by replying ‘START’ to the same number. 

• Message & Data Rates May Apply: Message and data rates may apply. Please check with your mobile carrier for additional details. 

• Affiliate’s Policies: Please see our affiliate’s policies here 

Compliance with Regulations 

• United States – Telephone Consumer Protection Act (TCPA): 

• The TCPA regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. Key requirements include: 

• Prior Express Consent: Before sending any promotional or marketing text messages, we must obtain prior express written consent from the recipient. 

• Identification: All text messages must clearly identify Neolytix as the sender. 

• Opt-Out Option: Every text message must contain a clear and easy way for recipients to opt out of receiving future messages (e.g., by replying with STOP). 

• Record Keeping: Maintain records of consent to demonstrate compliance if required. 

Action Items for Compliance: 

• Obtain Explicit Consent: Ensure all recipients have explicitly opted in to receive text messages. 

• Clear Messaging: Clearly identify Neolytix in all communications. 

• Provide Opt-Out Instructions: Include instructions on how to opt out in every message. 

• Maintain Records: Keep detailed records of all consents obtained. 

• Canada – Anti-Spam Legislation (CASL): 

• Similar to TCPA, CASL requires explicit consent before sending commercial electronic messages. 

• Ensure that all marketing text messages comply with CASL by obtaining consent and providing clear opt-out instructions. 

• India and Philippines: 

• Comply with respective local regulations governing electronic communications and data privacy. 

• Ensure that consent mechanisms align with local legal requirements. 

• Bermuda: 

• Adhere to Bermuda’s Personal Information Protection Act (PIPA), ensuring proper consent and data handling practices. 

Data Security 

• Storage and Protection: 

• Data used for text messaging is stored and protected within our secured Customer Relationship Management (CRM) system. 

• We utilize Dialpad’s platform, which provides a HIPAA-compliant environment for handling text messages and related data. 

• Third-Party Service Providers: 

• We use Dialpad as our third-party service provider for sending text messages. Dialpad is contractually obligated to maintain the confidentiality and security of personal information. 

• Data Processing Agreements are in place to ensure that Dialpad complies with all relevant privacy laws and standards. 

Responsibilities When Messaging on Behalf of Clients 

• Assumed Consent: 

• When messaging patients and their third parties on behalf of our clients, it is the client’s responsibility to obtain explicit consent from the patients. 

• Neolytix assumes that our clients have adhered to all necessary consent requirements before we engage in text messaging on their behalf. 

• Content and Compliance: 

• Ensure that all messages sent on behalf of clients comply with applicable laws and do not contain prohibited content. 

• Monitor and manage opt-out requests promptly to maintain compliance and respect recipients’ preferences. 

Third-Party Analytics and Retargeting Tools

Neolytix utilizes various third-party tools and services to enhance user experience, analyze website traffic, and facilitate retargeting efforts. These tools collect and provide information about visitors to our website, which may be used for re-targeting purposes. 

Tools We Use: 

• Warmly.ai: Used for personalized customer engagement and can provide deanonymized information about website visitors. 

• HubSpot: Utilized for marketing automation, CRM, and customer support. 

• LinkedIn & Meta (Facebook): Employed for social media marketing and advertising. 

• Google Analytics: Used to analyze website traffic and user behavior. 

• Microsoft Clarity: Implemented for user experience analytics and heat mapping. 

Data Collection and Usage: 

• Warmly.ai: Collects data to enable personalized interactions with website visitors. This may include identifying returning visitors and providing insights into user behavior. 

• HubSpot: Gathers information to manage customer relationships, track interactions, and automate marketing campaigns. 

• LinkedIn & Meta: Collect data to target advertisements based on user interests and behaviors. 

• Google Analytics & Microsoft Clarity: Collect data to analyze website performance, user engagement, and to identify areas for improvement. 

Deanonymized Information: 

Warmly.ai has the capability to provide deanonymized information about website visitors, which may include identifiable details such as names or contact information if available. This data is used solely for enhancing customer engagement and improving service delivery. 

Disclaimers and User Consent: 

• Transparency: By using our website, you acknowledge and agree that Neolytix may share your information with these third-party tools for the purposes described above. 

• Opt-Out Options: Users can opt out of data collection and retargeting efforts by adjusting their browser settings, using browser extensions, or following the opt-out instructions provided by each respective third-party service. 

• Compliance with Laws: Neolytix ensures that the use of these tools complies with applicable privacy laws and regulations in all jurisdictions where we operate, including the United States, Canada, Bermuda, India, and the Philippines. 

Data Security and Third-Party Compliance: 

Neolytix ensures that all third-party service providers comply with relevant privacy laws and maintain the confidentiality and security of personal information. We have established data processing agreements with these providers to enforce compliance and safeguard your data. 

Security of your Personal Information

Neolytix secures your personal information from unauthorized access, use, or disclosure. Neolytix uses the following methods for this purpose: 

• SSL Protocol: When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as the Secure Sockets Layer (SSL) protocol. 

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: 

• (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and 

• (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. 

We do not warrant the security of any information you transmit to us. Neolytix will not be liable for any security breach associated with the transmission of your information. 

Data Subject 

You as the data subject can use this website if you are 18 years old and older. We do not knowingly collect and use any Personal Information from anyone younger than age 18.

E-mail Communications

From time to time, Neolytix may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our Services, we may receive a notification when you open an email from Neolytix or click on a link therein. 

If you would like to stop receiving marketing or promotional communications via email from Neolytix, you may opt-out of such communications by clicking on the UNSUBSCRIBE button. 

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors. 

HIPAA Notice

Neolytix complies with all applicable laws and regulations, including HIPAA and the HITECH Act, to the extent relevant. 

Neolytix may receive access to Protected Health Information (PHI) only if you have a separate service agreement with Neolytix and directly provide it to Neolytix. 

Neolytix will use its best efforts to comply with the applicable standards, implementation specifications, and requirements of Security Standards for the Protection of Electronic Protected Health Information as specified in 42 U.S.C. §1320d-2 and §1320d-4; sec. 13401, Pub. L. 111-5, 123 Stat. 260, and other applicable regulations. 

Protected Health Information can be disclosed for purposes of treatment, payment, and healthcare operations without written authorization as per 45 C.F.R. §164.502(a)(1). It can also be disclosed for public health purposes; disclosed by a covered entity that reasonably believes that a patient is a victim of abuse, neglect, or domestic violence; and disclosed for health oversight activities (e.g., audits, investigations, inspections, licensure actions, disciplinary proceedings or actions). 

DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, AND INDEMNITY

WHILE WE DO OUR BEST TO PROVIDE THE OPTIMAL PERFORMANCE OF THIS WEBSITE, YOU AGREE THAT USE OF THIS WEBSITE IS AT YOUR OWN RISK. THE NEOLYTIX’S SERVICES, INCLUDING NEOLYTIX’S SITE AND OTHER PROPERTIES, THE CONTENT, USER MATERIAL, AND ANY OTHER MATERIALS CONTAINED ON OR PROVIDED THROUGH THE PROPERTIES, ARE PROVIDED “AS IS” AND, TO THE FULLEST EXTENT PERMITTED BY LAW, ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, NEOLYTIX DOES NOT MAKE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATIBILITY OR NONINFRINGEMENT; OR THAT THE NEOLYTIX’S SERVICES OR THIS WEBSITE WILL BE UNINTERRUPTED, FREE OF VIRUSES AND OTHER HARMFUL COMPONENTS, ACCURATE, ERROR FREE, OR RELIABLE. 

IN NO EVENT SHALL NEOLYTIX OR ITS AFFILIATES, SUCCESSORS, AND ASSIGNS, AND EACH OF THEIR RESPECTIVE INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS (INCLUDING DISTRIBUTORS AND CONTENT LICENSORS), BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING LOSS OF PROFITS, ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF THE NEOLYTIX’S SERVICES (INCLUDING THIS WEBSITE AND/OR ANY INFORMATION, PRODUCTS, OR SERVICES ADVERTISED IN, OBTAINED ON, OR PROVIDED THROUGH THE NEOLYTIX’S PROPERTIES), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHER THEORY, EVEN IF THE NEOLYTIX HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. 

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU TO US, IF ANY, FOR ACCESSING OR PARTICIPATING IN ANY ACTIVITY RELATED TO USE OF THE NEOLYTIX’S SERVICE AND/OR THIS WEBSITE OR $50 (WHICHEVER IS LESS). 

NEOLYTIX, IN ITS CAPACITY AS AN INTERNET-BASED INFORMATION CONTENT PROVIDER, SHALL ALSO BE ENTITLED TO ALL OTHER IMMUNITIES AND OTHER LIMITATIONS OF LIABILITY AVAILABLE UNDER APPLICABLE LAW. NEOLYTIX SHALL NOT BE LIABLE FOR ANY LOSS OF DATA OR FOR CLIENT’S INABILITY TO DOWNLOAD, UPLOAD, OR OTHERWISE COMMUNICATE ELECTRONICALLY WITH NEOLYTIX’S SERVERS OR WEBSITE, OR FOR ANY DISRUPTION IN COMMUNICATION BETWEEN NEOLYTIX AND THE CLIENT. 

International Use

We are a company based in the United States. Our goal is to bring you as much Content as is legally available. That said, we are limited by the rights that our content licensors grant to us. Using technologies to access the Content from territories where Neolytix does not have rights or does not offer services is prohibited. 

Choice of Law and Forum

This Privacy Policy is governed by, and construed in accordance with, the laws of the State of Illinois without giving effect to principles of conflict of laws. In the event of a claim by Neolytix against you, you agree to submit to the jurisdiction of the courts located where Neolytix pursues its claim against you. 

Changes to this Privacy Policy

Neolytix reserves the right to change this Privacy Policy at any time without prior notice. Your continued use of this Website and/or Services of Neolytix after such modifications will constitute your: 

• (a) acknowledgment of the modified Privacy Policy; and 

• (b) agreement to abide and be bound by that Policy. 

If changes to this Privacy Policy significantly affect how we collect or use your personal information, you will be notified via your primary email address and given an opportunity to opt out from Neolytix’s services and/or use of our website. 

Additionally, in jurisdictions such as the European Union (GDPR), Canada (PIPEDA), India, Philippines, and Bermuda, we will comply with all local regulations regarding privacy policy updates and user notifications. 

Contact Information

Neolytix welcomes your questions or comments regarding this Privacy Policy. If you require any more information or have any questions about our Privacy Policy, please feel free to contact us at:

Neolytix LLC

2460 Dundee Road

#1561

Northbrook IL 60065

Email Address:
support@neolytix.com

Telephone Number:
224-365-8400

Updated: January 2025