Patient Access Services

Improve RCM and Patient Experience Where It Matters Most

Neolytix Patient Access Services provide hospitals, ambulatory care centers, physician groups, clinics etc., the platform to optimize revenue, efficiency, and the patient experience right from the start of the revenue cycle.

patient access services

Improved Revenue Cycle through Patient Access Solutions for HealthCare Providers

Understanding how patient access affects the revenue cycle is essential for any healthcare organization aiming to improve its financial health. Neolytix offers comprehensive patient access solutions for healthcare providers that directly impact the bottom line. Our approach to healthcare revenue cycle patient access integrates innovative technology and expert support to streamline processes and reduce inefficiencies. 

By focusing on patient access pre-registration and thorough patient access registration, we ensure that every aspect of the patient’s entry into the healthcare system is optimized for success. These efforts, combined with our expertise in patient access revenue cycle management, contribute to a more robust financial performance and a superior patient access experience. 

Strengthen Your Revenue Cycle Right from the Start

Patient Access encompasses the department overseeing new patient intake, managing tasks such as registration, insurance verification, billing, admissions, and cash collection. Essentially, this function serves as the meeting point of the patient, provider, and payor.

Neolytix introduces an innovative data-driven Patient Access Solution for hospitals, ambulatory care centers, clinics, etc., to strengthen one of the primary pillars of the revenue cycle.  

With the help of AI-Assisted communication analysis and robotic process automation (RPA) we help improve the patient experience while simultaneously reducing costs and improving reimbursements. 

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Revolutionizing Patient Journeys With Advanced
Patient Access Solutions

Building and maintaining a stellar in-house patient access team isn’t easy. High turnover rates and overworked personnel lead to errors, disruptions, and affects patient interaction. The quality of service at the start of the revenue cycle affects the entire revenue cycle thereafter. Neolytix provides virtual teams, harnessed with cutting edge technology and monitored extensively to optimize patient access services that fuels the success of the entire revenue cycle.

Streamlined Patient Registration & Scheduling

  • Our virtual teams, equipped with advanced technology, ensure accurate and efficient handling of patient information right from the start, contributing to a seamless revenue cycle.
  • Omnichannel capabilities mean patients can contact the organization through the platform of their choice. 
  • All communications are recorded for quality purposes and analyzed by AI to determine the patient sentiment.  
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staff assisting patients with registration and access

Eligibility & Benefits Verification

  • With Neolytix, eligibility and benefits verification become precise and swift. Our virtual teams leverage cutting-edge technology to verify patient insurance information, minimizing errors and ensuring that the revenue cycle begins with accurate data.
  • Optional Robotic Automation (RPA) can be implemented to improve efficacy, speed and accuracy.
  • RPA can extract relevant patient information from various sources, such as electronic health records (EHRs) or registration forms. Bots can then enter this data into eligibility verification systems, ensuring accuracy and reducing the chances of manual errors. 

Seamless Prior Authorizations Process

  • Neolytix specializes in handling prior authorizations seamlessly. Our virtual teams navigate the complexities of the authorization process efficiently, ensuring that necessary approvals are obtained promptly, facilitating a smoother revenue cycle.
  • Improving prior authorizations reduces denials, A/R, and the administrative costs associated with the time spent on appeals.
  • Neolytix Patient Access teams have dedicated supervisors overseeing daily operations, ensuring that prior authorizations are done fast and efficiently.  
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Accessing medical records online with secure patient portals

Comprehensive Medical Triage Support

  • Patient Access members can help with urgent appointments and prescription refills, answer general questions, and support patient recovery. 
  • In addition, our team members assist with referrals to specialists and follow-ups to ensure patient satisfaction. 
  • Our Spanish/English specialists serve as vital communication links, fostering trust, and patient satisfaction by ensuring effective medical communication in both languages. 

Telemedicine Integration for Accessibility

  • Our virtual teams are adept at seamlessly incorporating telemedicine processes into the broader patient access framework, thereby enhancing accessibility and fostering meaningful patient engagement.
  • This includes coordinating virtual appointments, managing patient schedules, and providing technical assistance to both healthcare providers and patients. 
  • As part of our virtual teams, registered nurses collaborate with healthcare providers to conduct virtual assessments, provide medical guidance, and offer compassionate support to patients. 
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A healthcare provider reviewing patient data through remote monitoring

Effortless Remote Patient Monitoring (RPM)

  • Remote patient monitoring (RPM) is a healthcare technology enabling providers to monitor patient health data remotely, including vital signs, medication adherence, and more. 
  • Neolytix provides Medicare-approved devices and takes care of the distribution as well as patient education and monitoring of vitals. 
  • No upfront investment; you only pay for successful reimbursements. This makes our RPM services a risk-free, patient-centric solution to generate revenue. 
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The Role of the Patient Access Registrar in Modern Healthcare

The role of the patient access registrar is evolving, with increased responsibilities in ensuring that patient information is accurately captured and processed. Neolytix supports this critical role by providing advanced patient access management solutions that enhance the efficiency and effectiveness of patient access registration. 

Our accessible healthcare solutions are designed to support patient access registrars in managing high volumes of patient data, ensuring that all information is handled with care and precision. This focus on accuracy not only improves the patient access experience but also supports the overall health of the revenue cycle. 

Leading Patient Access Companies with Comprehensive Healthcare Patient Access Solutions

Neolytix stands at the forefront of patient access companies by offering holistic healthcare patient access solutions tailored to the needs of modern healthcare organizations. We understand that effective patient access is more than just a process; it’s a critical component of patient care that influences every subsequent interaction. By providing a robust patient access platform, we empower healthcare providers to streamline operations and enhance the patient experience from the first point of contact. 

Our solutions include clinical patient access solutions that integrate seamlessly with existing systems, ensuring that every patient journey is smooth and efficient. Whether it’s managing the complexities of patient access registration in healthcare or ensuring accurate data collection, our services are designed to optimize every facet of patient interaction. 

Improving Efficiency with Automated Patient Access Solutions

Automated patient access solutions are key to maintaining both accuracy and efficiency. Neolytix leverages advanced technologies to automate routine tasks, reducing the burden on healthcare staff and minimizing errors. This approach not only improves patient outcomes but also strengthens the revenue cycle management patient access. 

By automating processes such as patient access appointment solution and patient access pre-registration, we help healthcare providers focus on delivering quality care while our systems handle the administrative complexities. Understanding how patient access affects revenue cycle is crucial, and our solutions ensure that your organization remains financially healthy by optimizing these critical processes. 

patient access services

Improving Efficiency with Automated Patient Access Solutions

Many healthcare providers ask, “What is patient access in revenue cycle management, and why is it so important?” Patient access is the gateway to the revenue cycle, encompassing all activities from initial patient registration to final billing. Neolytix offers patient access management solutions that streamline these processes, ensuring accuracy from the outset and reducing the likelihood of costly errors down the line. 

 By integrating patient access and referral management solutions, we help healthcare organizations manage patient data more effectively, ensuring that all necessary information is captured correctly and that patients receive timely referrals and authorizations. This approach enhances both the patient access experience and the financial health of the organization. 

Enhancing Patient Journeys with Accessible Health Care Solutions 

Neolytix is committed to providing accessible health care solutions that cater to the diverse needs of patients and providers alike. Our client patient access services are designed to be flexible, scalable, and customizable, ensuring that each healthcare provider can offer the best possible care while maintaining operational efficiency. 

Our ambulatory patient access services are particularly beneficial for outpatient care facilities, where quick and accurate patient registration solutions are crucial. By ensuring that patient data is handled with care from the first interaction, we help healthcare providers build trust and improve the overall patient experience. 

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Simplified Onboarding Process

Learn how Neolytix streamlines the onboarding process and gets your services up and running in no time.

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Select Options

Customize your Patient Access according to your healthcare organization’s needs.

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Communications Platform Setup

Use our platform or bring your own solution. The choice is yours.

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Expedited Training

Our patient access teams are pre-trained so you don’t have to. Al job responsibilities, onboarding, etc. are streamlined and monitored by dedicated onboarding managers.

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Go Live

That’s it. No long-term contracts, no fuss. Scale up or down when you want, and enjoy on-demand reporting along the way.

The Critical Role of the Patient Access Registrar in Healthcare

So what is a patient access registrar and does it relate to healthcare? The patient access registrar acts as the first point of contact for patients and ensures that their information is accurately captured and processed. At Neolytix, we support this role with our advanced healthcare patient access services, which include training and tools designed to enhance the efficiency and accuracy of patient access registration.

Our patient access services specialists are trained to handle a wide range of tasks, from insurance verification to scheduling, ensuring that every patient receives the care they need without unnecessary delays. This not only improves the patient experience but also contributes to a more effective revenue cycle management patient access.

Tailored Patient Access Services for Diverse
Healthcare Settings

Regardless of your demand, Neolytix Patient Access Services can fill your order. We understand the demand variations within larger healthcare organizations and provide consultation services to plan and prevent disruptions caused by demand fluctuations. Regardless of your capacity, or scaling demands, our teams are agile enough to adapt to your needs.
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Why Choose Neolytix’s Patient Access Services?

With over 12 years of serving the healthcare industry, Neolytix has become a trusted partner for healthcare organizations nationwide. 

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Flexible Partnership

Enjoy the flexibility of no long-term contracts. Adjust service hours according to demand fluctuations, providing control over your PA processes. 

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70% Cost Reduction

Neolytix Patient Access services entails fee-for-service only. This eliminates costs associated with absences like vacations and sick days and other costs like training, licenses, equipment, etc. 

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Round-the-Clock Availability
Neolytix Patient Access teams cater to your patient’s needs, ensuring support beyond regular office hours.
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AI-Assisted Quality Control

All calls are recorded and analyzed by AI for patient sentiment analysis, ensuring continuous communication improvements.

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Optional RPA Efficiency

With Neolytix RPA capabilities, you can customize workflows and implement RPA solutions where you want to improve efficiency and accuracy.  

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Intuitive Analysis & Reporting

Neolytix is all about data-driven decisions. Our Patient Access services are meticulously monitored and reported on (on-demand or scheduled reports), empowering you with the data to make informed decisions. 

4 Services for the Price of 1

Minimize future disruptions with a Backup Patient Access Representative, included free with most plans. Supervisors overseeing daily operations and providing help are also included. Audits are done on work performed by a dedicated Quality Auditor.

You pay for the Primary Patient Access Representative.   

But the following services are complementary: 

  • Backup Patient Access Representative  
  • Operations Supervisor  
  • Quality Auditor 

Our focus is to minimize disruptions and control costs while helping to reduce errors and disruptions to continuously improve the revenue cycle and patient experience. 

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TESTIMONIALS

Listen to what our clients
have to say

Frequently Asked Questions (FAQ’s)

Patient access is the critical entry point where new patients are registered, their insurance is verified, and billing and admissions are managed to ensure a smooth start to their healthcare journey.  

Hospital teams can optimize these processes by utilizing Neolytix’s remote teams, which offer significant benefits such as cost reduction, elimination of leave-related disruptions, enhanced monitoring, and improved overall efficiency. This leads to a more seamless patient experience and a more robust revenue cycle management. 

Our solutions cover everything from patient registration and insurance verification to appointment scheduling and prior authorizations, ensuring seamless interactions and data accuracy. By leveraging remote teams, Neolytix provides flexible, scalable, and cost-effective patient access services that integrate seamlessly into your existing workflows, minimizing disruptions and maximizing efficiency. 

First impressions last, and that is why Patient Access is vital to the patient experience and relationship building between patient and providers. 

Optimized, AI-assisted Patient Access services like those offered by Neolytix, streamline the initial patient interactions, reduce administrative burdens, minimize errors, and enhance both the patient experience and revenue integrity.

By leveraging advanced technology, we reduce wait times, streamline processes, and enhance communication, leading to higher patient satisfaction and better care continuity.   

Our approach ensures that patients receive timely and accurate information, enhancing their overall experience and promoting smoother interactions throughout their care journey. 

With all the correspondence recorded and analyzed by AI, we ensure that our Patient Access Teams continuously improve the quality of their service and communication with patients. 

Cutting-edge technology, including AI and RPA, automates repetitive tasks, ensures data accuracy, and provides actionable insights, optimizing both efficiency and patient engagement. Our virtual teams, equipped with advanced technology, ensure accurate and efficient handling of patient information from the start, contributing to a seamless revenue cycle.  

With omnichannel capabilities, patients can contact the organization through their preferred platform. In addition, by recording and analyzing all correspondence with AI, we ensure our Patient Access Teams continually enhance their service quality and communication with patients. 

Additionally, our virtual teams are meticulously monitored to ensure the accuracy and efficiency of patient information handling from the start, which strengthens the entire revenue cycle. This approach reduces errors and disruptions caused by high turnover and overworked personnel, leading to a more robust and reliable patient access service.

Effective patient access services ensure accurate data from the outset, reducing claim denials, speeding up reimbursements, and ultimately enhancing the financial health of healthcare providers. 

Challenges include managing high staff turnover, maintaining data accuracy, navigating complex insurance verification processes, and ensuring timely prior authorizations.  

Neolytix addresses these issues by introducing an innovative data-driven Patient Access Solution for hospitals, ambulatory care centers, and clinics.  

By leveraging AI-assisted communication analysis and robotic process automation (RPA), we improve the patient experience while reducing costs and enhancing reimbursements. 

To optimize your Patient Access Services, partner with Neolytix. Our value proposition includes AI-driven tools and highly trained virtual teams that seamlessly integrate into your operations. By choosing Neolytix, you benefit from cost reductions, enhanced accuracy, and 24/7 support

Our data-driven insights continuously improve your processes, ensuring that your patient access services are efficient, reliable, and scalable. We handle everything from registration and insurance verification to scheduling and prior authorizations, freeing your in-house staff from policing to focus on providing exceptional patient care instead.

Ensuring HIPAA compliance and adherence to other regulatory standards is vital to protect patient information and maintain trust. 

Key metrics include patient registration accuracy, insurance verification turnaround times, patient satisfaction scores, and the rate of denied claims. 

Emerging trends include patient engagement and the integration of AI and machine learning, telehealth expansion, enhanced patient engagement tools, and a greater focus on personalized patient experiences.

Integration ensures seamless data transfer, reducing redundancies and errors, and creating a unified workflow that enhances both clinical and financial outcomes. Neolytix’s automation capabilities further complement our remote patient access solutions by automating repetitive and error-prone tasks.  

This integration not only streamlines processes but also enhances data accuracy and operational efficiency, allowing healthcare providers to focus on delivering superior patient care.

At Neolytix, we tackle patient no-shows and cancellations with a multifaceted approach. Our remote teams utilize automated reminders to notify patients of upcoming appointments through their preferred communication channels, such as SMS, email, or phone calls. We offer flexible scheduling options to accommodate patient needs and reduce barriers to attending appointments.  

By providing multiple communication channels and ensuring proactive engagement, we significantly reduce no-shows and cancellations, enhancing the overall efficiency and effectiveness of healthcare delivery.

By improving patient engagement, ensuring accurate data collection, and streamlining processes, patient access services contribute to better patient outcomes and support value-based care models. 

Start Paving the Path to Superior Care!

Unlock the full potential of Patient Access Services designed to align with your organization’s unique needs. Start a conversation with our experts by filling out the form, and one of our representatives will connect with you promptly.

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