Security and Compliance Built for Healthcare’s Highest Stakes
Why This Matters to Your
Compliance Team
A vendor risk review doesn’t move forward on marketing language. It moves forward on certificates, named owners, and answers to specific questions: Where is the data processed? Who signs the Business Associate Agreement (BAA)? What happens if a delivery site goes offline for a day?
Skipping this step, or accepting vague answers, is how a healthcare organization ends up carrying audit exposure it didn’t know it inherited. Every outsourced function, billing, credentialing, payer negotiation — extends your compliance perimeter to include your partner’s.
Our Compliance Principles
Neolytix’s company values, applied specifically to how we handle compliance and client data.
Responsible AI Principles
Human-Governed,
Always
Data Protection /
Privacy Focused
Secure and
Reliable
Transparent by
Design
Accountable to Our
Own Standard / Tested Internally First
An Innovation Engine
InCredibly™ is now patented and trademarked, the first platform of its kind. For a client evaluating who has access to their data, that’s more than a badge: the platform is Neolytix’s own, built and controlled in-house rather than assembled from third-party tools, and proven across organizations that Neolytix serves.
How We Approach Security and Compliance
Certifications first, then infrastructure, continuity, and governance — the way a security questionnaire is organized.
Information Security
Neolytix’s information security management system is independently certified to ISO/IEC 27001, the international standard for managing information security risk. The programme aligns with the NIST Cybersecurity Framework and the CIS Critical Security Controls, and all infrastructure runs inside a Microsoft-secured cloud environment.
Data Protection & Privacy
PHI and PII stay inside our environment. AI-assisted tools that touch client data run under the same access controls and signed Business Associate Agreement (BAA) as every other system we operate, and client data is never used to train models. Public AI tools are not used for client data.
Infrastructure & Risk
Data is encrypted in transit and at rest, using AES-256 and TLS 1.2 or higher. Role-based access and audit logging apply across every system handling protected health information, enforced with multi-factor authentication and reviewed on a quarterly basis.
Regulatory Compliance
Neolytix’s operations, workforce training, and client agreements are structured around HIPAA’s Privacy, Security, and Breach Notification Rules, with a Business Associate Agreement executed for every client.
Compliance Programme Operations
Employees complete HIPAA and security awareness training on a bi-annual basis, information security and privacy policies are reviewed annually, and Neolytix maintains a documented incident response and breach notification process.
Business Continuity
Neolytix maintains a documented business continuity and disaster recovery plan covering the infrastructure, applications, and systems used to deliver its products and services, along with the core business functions that keep an engagement running. Recovery time and recovery point objectives are formally defined for every critical system.
Designing Resilient Service Delivery Through Business Continuity Planning
BCP Governance Team
BCP Task Force
Recovery Strategy
| Level | Scope | Recovery Time Target |
|---|---|---|
| Level 01 | Localized disruption — at a single Neolytix facility. | Under 1 hour |
| Level 02 | City-scale disruption — at a delivery facility or across pockets of a city. | Under 48 hours |
| Level 03 | Major facility disruption — affecting a full delivery facility or site area. | 4 days or less |
| Level 04 | Regional / pandemic event — affecting a city, country, or a broader public health event. | Under 7 days |
Choose Full-Service RCM or Select Targeted Solutions — On Your Terms
Service
Patient Access
Service
Credentialing And Enrollment Services
For credentials verification, aligning with state compliance requirements, and delivering non-disruptive patient care
Medical Licensing, PSV, Credentialing & Enrollment & Privileging Management services
Service
Medical Billing & Coding
Insurance benefit verification, medical coding, claim submissions & follow-up, denial management, accounts receivable management, reporting & analytics
Reduction in A/R, improved clean claims %, and process transparency
Service
Payor Contract Negotiation
Optimizing reimbursement rates through contract negotiations and get paid what your healthcare organization deserves
Fixed-Fee Structure & Incentive-Based Fee Structure available
14+
Years in Healthcare Operations
250+
Team Members
300+
Healthcare Organizations Served
Get in Touch With Us
FAQs
Frequently Asked Questions
Do you sign a Business Associate Agreement (BAA)?
Yes. Because Neolytix’s operations involve access to protected health information (PHI) and personally identifiable information (PII), we execute a Business Associate Agreement with every client.
Is Neolytix HIPAA compliant?
Neolytix’s operations, staff training, and client agreements are structured around HIPAA’s Privacy, Security, and Breach Notification Rules.
What certifications does Neolytix hold?
Neolytix is ISO/IEC 27001 certified, as of December 2025, and is pursuing HITRUST e1 certification.
Where is client data stored and processed?
Client data is hosted within a Microsoft-secured cloud environment.
Does Neolytix use AI on client data?
How can we get your security documentation for our vendor risk review?
Contact our compliance team at infosec-compliance@neolytix.com and we’ll provide current certifications, policies, and any documentation your process requires.
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