Virtual Patient Care Coordinator

Drive Practice Growth by Elevating Your Patient Experience Approach

Transform the way your practice engages with patients by implementing proactive patient experience enhancements that foster loyalty and satisfaction. 

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Complement Your Quality of Care With A Virtual Patient Care Coordinator

Our Virtual Patient Coordinators are dedicated to enhancing the quality of care you provide by proactively managing patient interactions. They ensure a seamless experience by verifying benefits, pre-authorizing services, and facilitating referrals to specialists.  

By following up with patients throughout their journey, our coordinators not only boost satisfaction but also free up your staff to focus on what they do best—delivering exceptional healthcare. 

12 Years Practice Management Experience

250+ HCOs Served

Global Talent Pool

100% Transparency

The Benefits Of Hiring A Virtual Patient Coordinator

Streamlined Patient Interactions

Virtual Patient Coordinators proactively manage communications, ensuring timely follow-ups and efficient handling of patient inquiries.

Enhanced Operational Efficiency

By taking on tasks like verifying benefits and pre-authorizing services, VAs reduce administrative burdens on your staff.

Improved Referral Management

Coordinators facilitate smooth referrals to specialists and ensure patients receive necessary follow-ups, promoting continuity of care and better health outcomes.

Increased Patient Retention

A positive, hassle-free experience encourages patients to remain with your practice, boosting loyalty and long-term relationships.

Cost-Effective Solution

Hiring a Virtual Patient Coordinator offers significant savings by reducing the need for additional in-house staff, while still providing high-quality patient support.


How Neolytix Empowered Other Healthcare Providers



Witness the impact of Neolytix’s Virtual Assistant Service through the words of our satisfied clients.

get 4 services in 1

Benefit From Our 4-in-1 Virtual Medical Assistant Service

Minimize future disruptions with our 4-in-1 healthcare virtual assistant services. (Included in most plans) 

For the price of one VA, you get:  

  1. Primary Medical Virtual Assistant
  2. A backup Virtual Medical Assistant, 
  3. A supervisor 
  4. A Quality Auditor  

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have to say

Why Choose Neolytix’s Virtual Assistant Services?

With 12 years of healthcare experience, Neolytix is a trusted partner, offering a comprehensive range of services tailored to your needs. Our client-centric approach ensures solutions that fit your practice, supported by strong SME leadership and a global talent pool for top-tier support.

  • Operational in an Hour  
  • No Long-Term Commitment  
  • 70% Cost Reduction 
  • Round-the-Clock Availability 
  • EHR/EMR Adaptability 

Superior Support Customized for Your Specialty

Neolytix virtual assistants have experience serving specialties including  Primary Care Physicians, Family Medicine, Internal Medicine, Neurology, Oncology, Psychology and Psychiatry, Dermatology, Obstetrics & Gynecology, Nephrology, Radiology, Pulmonology, Gastroenterology, Cardiology, and Orthopedics.  

Explore our top three most popular specialties that choose Neolytix VAs. 

Primary Care Physicians

Mental Health

Internal Medicine

How It Works

Getting a Neolytix virtual assistant is a seamless process that simplifies your operations, allowing you to enhance patient care with just a few easy steps. 

Choose Virtual Assistant Options

Setting Up Healthcare Platform

Expedited Training

Go Live!

Your Gateway to Healthcare Business Excellence

Our virtual assistants serve as a vital link between healthcare organizations and the expertise needed for success in various business functions.  

While they provide essential administrative and clinical support, they are also connected to specialists in the back end. This ensures that when additional expertise is needed, help is just a step away.  

Billing and Coding

Credentialing

Revenue Cycle Management

Telehealth

Payor Contracts

Frequently Asked Questions

The purpose of a patient care coordinator is to ensure patients have a smooth and positive experience throughout their healthcare journey. They manage patient interactions, handle administrative tasks like verifying benefits and pre-authorizing services, and facilitate communication between patients and healthcare providers. This enhances the overall quality of care and improves patient satisfaction. 

A patient service coordinator oversees various aspects of patient care, including scheduling appointments, managing referrals, verifying insurance coverage, and addressing patient inquiries. Their goal is to streamline patient interactions and ensure that patients receive timely and efficient care from their healthcare provider. 

A patient care coordinator is responsible for managing patient communications, coordinating referrals to specialists, verifying insurance benefits, pre-authorizing services, and ensuring follow-up with patients throughout their care journey. They play a key role in improving patient retention by fostering positive experiences and reducing administrative burdens on healthcare staff. 

The role of a patient care coordinator is to act as the liaison between patients and healthcare providers. They manage the patient experience from start to finish, handling administrative tasks, coordinating appointments, and ensuring patients receive necessary follow-ups. By doing so, they enhance operational efficiency and promote continuity of care. 

Virtual patient care refers to healthcare services provided remotely through digital platforms, including telehealth appointments, patient coordination, and follow-up care. Virtual patient care allows healthcare providers to deliver high-quality services without the need for in-person visits, improving access to care and reducing wait times. 

A medical assistant typically handles clinical tasks such as taking vital signs, preparing patients for exams, and assisting physicians with procedures. In contrast, a patient care coordinator focuses on managing administrative tasks, ensuring patients receive timely follow-ups, coordinating referrals, and improving the overall patient experience. While both roles are essential, a patient care coordinator has a broader focus on patient interaction and satisfaction. 

A remote coordinator, such as a virtual patient care coordinator, works remotely to manage patient interactions, handle administrative tasks, and coordinate care. They ensure patients receive timely follow-ups, manage referrals, and verify benefits, all from a remote location. This allows healthcare providers to maintain efficient operations without the need for in-house staff. 

Another word for virtual care is telehealth or telemedicine. Both terms refer to the practice of delivering healthcare services remotely using digital communication technologies, allowing providers to offer consultations, monitor patients, and manage care from a distance. 

Discover the Future of Patient Satisfaction.