Today, Neolytix is a company with over 80 employees spread across the globe, offering a wide range of services to small to medium-sized medical practices across the United States. Although it is a considerably large organization today, Neolytix stems from humble beginnings.
Founder and managing partner Ritu Bhatnagar was formerly employed by a renowned medical billing company and felt that the services provided were sub-optimal. Ritu realized that her love for analytics, technology, and meaningful management reporting, enveloped in empathy for small business owners, was something that the market demanded.
Ritu started Neolytix in 2012 independently, and it was only until August of 2013 that she began building the Neolytix team. “Neolytix journey was a one (wo)man show for the first 8-10 months of it’s its existence. We were blessed to have consulting, credentialing, and medical billing projects in the initial months. Neolytix was committed to providing boutique customized service to all clients. We provided intuitive insights and information to practice owners which made sense and were easy to understand. Most of our growth thereafter was word of mouth; practice owners and stakeholders trusted our services. I believe our hands-on approach with our clients made a difference, we not only provided services efficiently but also trained the staff members or create the process for the office to have a better patient experience. Neolytix has always been an extension of the client’s office rather than a third party or a vendor. I remember spending 12 hours per day to make sure I can deliver the promise of meaningful and efficient service. Learning how to bypass the machine (IVR) by talking gibberish to be able to get hold of a real person while calling insurance companies. With the growing number of clients and projects the new team members were added. We are blessed to have a wonderful team; our clients love the service, commitment and expertise of the entire team.”