Rising worker wages, ever-changing patient preferences, and staff shortages are ongoing challenges for countless medical practices. It’s for this reason that virtual medical assistant services are in such high demand in 2025. Virtual medical assistants (VMAs) take medical practices to the next level by handling functions that slow clinical workers down. They reduce clinical staff frustration and turnover and allow them to focus on providing excellent patient care.
But the question remains – where do you find virtual medical assistants, and how can you hire the best ones? The answer is simple: connect with one of the best medical virtual assistant companies and agencies.
In this article, we’ll tell you what to look for in a VA company. Then, we’ll share the top five best medical virtual assistant companies.
Table of Contents
What is a Virtual Medical Assistant?
In short, a virtual medical assistant (VMA) is a professional who works remotely for your business, handling a wide variety of operational support tasks, including:
- Organizing documents and entering data into medical systems
- Ordering prescription refills
- Scheduling patient appointments
- Completing benefit verification
- Obtaining prior authorizations
- Answering and routing patient calls
- Responding to patient or practice emails, web chats, and text messages
- Sending patient statements and collecting patient balances
- And more
Adding one or more VMAs to your practice’s team could be just what you need to surpass your competitors and achieve your organizational goals.
What Does a Good Medical Virtual Assistant Agency Look Like?
Any medical virtual assistant company worth its salt boasts all these characteristics:
- A focus on healthcare operations – Favor VA companies that specialize in healthcare operations and support. They’re often more capable of providing the specialized talent your organization needs.
- HIPAA compliance – HIPAA training and compliance should be non-negotiable since VAs handle sensitive patient data regularly. Plus, since most of the resources are offshore, simply stating that they are HIPAA compliant is not enough. Ask for details!
- Redundancy – The medical virtual assistant company should have backup human resources on board for support as needed.
- Vetted and trained staff – Your chosen company should screen VA candidates (including background verification) and conduct ongoing training for quality control.
- Innovative technology – A VA company that harnesses intelligent technology like AI enables talent to work more efficiently and achieve better outcomes.
The Top 5 Best Medical Virtual Assistant Companies
Now that you know what to look for, it’s time to dive into the best medical virtual assistant companies. Knowing about the best options will make your decision that much easier.
Best Medical VA Company Overall
Neolytix is a leading tech-enabled healthcare services company with 13 years of experience connecting healthcare organizations with heavily vetted, skilled VMAs. Neolytix VMAs deliver end-to-end non-clinical practice services for healthcare organizations of all sizes. They are background-checked, carefully trained, and monitored using the latest secure technology. Plus, when you hire a Neolytix VA associate, you get access to shared support personnel for increased efficiency, including:
- Backup professionals
- Quality auditors
- Subject matter experts (SMEs)
- Managers
Neolytix is the only company that allows you to build and price your own service. Fixed VA services lead to wasted money or services that don’t meet your needs. “Build Your Service” ensures you only pay for what you need—nothing more. If you need redundancy, continuity management, or a digital-forward service, let the team know, and they’ll create a custom plan just for your practice. Choose from the following services:
- Patient communications solutions
- Patient payment solutions
- Core resource-based services
- Continuity upgrade – backups, training, and quality management
- Prescription refills, benefits, and prior authorization management
Without a plan and advanced technological capabilities, it can be notoriously difficult to maintain compliance, especially with virtual talent. But with Neolytix, you can trust that your VMAs abide by compliance laws and ensure your practice’s ongoing security. Here’s how they make it happen:
- Enterprise-level security protocols.
- Background checks for all personnel.
- Business Associate Agreements (BAA) addressing confidentially.
- End Point Security via Omnissa.
- Work Activity Monitoring and Audits.
- Compliance-monitoring tools and processes.
You won’t have to worry about untrained VMAs exposing your patient’s sensitive PHI, snooping on health records, or putting your practice at risk in other ways. And since efficiency is paramount, Neolytix leverages advanced technology to help your VMAs do more in less time. Imagine if one of your VMAs could verify a patient’s benefits or send out patient statements in seconds rather than minutes? How much more work could be done, and how much could you save? Neolytix uses the following technology to boost efficiency rapidly:
- AI technology to give quick, tailored suggestions to VMAs while handling communications tasks.
- Calls are AI transcribed for quality assurance and patient experience improvements
- Automated benefits verification via Waystar.
- And more!
Runner-Up for Best Healthcare VA Company
Wing Assistant is a newer entrant into the virtual assistant industry. They’ve been in business since 2018. You may consider this agency if your practice is looking for full-service healthcare virtual assistants who can handle:
- Appointment management
- Patient records management
- Healthcare coordination
- Physician coordination
Wing Assistant provides dedicated VMAs, free customer service managers, and a user-friendly app.
With this agency, you’ll choose from three different healthcare virtual assistant plans:
- Medical Scribe – Hire one or more scribes to handle medical transcription and coordinate your patients’ health records.
- Healthcare Assistant – This professional will take on patient appointment functions, enter data into software applications, and file and manage health insurance claims.
- Healthcare Receptionist – Your VA will keep the front end of your practice running smoothly by managing calls and completing administrative tasks.
We’d be remiss if we didn’t point out that Wing Assistant handles solutions for a wide variety of categories, like real estate. They are not a dedicated healthcare company, so their staff and assistants may lack the industry knowledge and expertise necessary for top-quality healthcare support.
Wing has earned positive client reviews on most platforms. However, some of their past clients have complained that the initial setup process was cumbersome, leading to unexpected delays. This doesn’t necessarily mean that you will have a similar experience, but it’s worth noting as you weigh your options.
Great for Medical Clinics
MedVA has enabled over 300 medical clinics to achieve enhanced efficiency. The company’s medical virtual assistants are well-trained, up to date on compliance, and meticulously vetted. They offer comprehensive staffing solutions in the areas of:
- Insurance coordination
- Patient engagement
- Virtual sales
MEDVA is big on training and onboarding new VMAs. Each VMA starts with an initial interview screening. They’ll then complete a training program headed by MEDVA’s healthcare training staff members. Post-training, VMAs are asked to complete assessments to gauge their competency in various areas of healthcare. Only the top 10% are assigned to a client. The rest will have to explore other employment opportunities.
This agency handles HIPAA and SOC 2 compliance through Compliancy Group, a HIPAA compliance tool that companies use to facilitate compliance training, documentation, assessments, and more. They make it a point to pinpoint and address malware-related threats, ensure information is shared securely, and safeguard patients’ sensitive personal health information.
That being said, not all of MedVA’s virtual assistants have a college degree or U.S. healthcare experience. So, there’s a very real chance that your practice could be matched with someone who lacks in experience or education. Given the sensitive nature of healthcare operations and patient information, this could be a real issue for the average medical practice.
Family-Owned Option
Practices in need of medical, dental, veterinary, or optometry virtual assistants should consider HelloRache, another medical virtual assistant agencies in operation. This organization is family-owned and has been in operation since 2017.
Medical practices can hire the following professionals from this agency:
- Virtual medical scribes – Take your VMA with you into patient exam rooms; they’ll transcribe and chart your patients’ visits on the spot.
- Virtual medical receptionists – Your VMA will make and answer calls on behalf of your practice from a remote location, handling everything from appointment scheduling to insurance verification.
- Virtual administrative assistants – Your chosen virtual medical assistant will take on administrative tasks like medical records management, referrals, eligibility verification, and more.
HelloRache specializes in providing HIPAA-trained VAs in select medical subspecialties:
- Medical
- Dental
- Veterinary
- Optometry
*If you need help in a different specialty, another medical virtual assistant company may be a better fit.
Through HelloRache, you get to take your pick of pre-vetted, background-checked professionals. After reviewing online profiles, interviewing promising candidates, and choosing your ideal virtual assistant, you’ll have access to a dedicated professional whom you’ll work with every day.
One of the most substantial draws for HelloRache is that there are no contracts. This perk makes the agency especially attractive for those who need a less committed solution. But we’d be remiss if we didn’t point out this fact: you can’t be HIPAA compliant if there are no contracts. Being trained and being complaint are two vastly different things. This could leave a practice open to HIPAA violations and sanctions.
Plus, HelloRache hires contractors and doesn’t match them with a client until one becomes available. Some workers have to wait weeks to begin work with HelloRache. And this is just the tip of the iceberg when it comes to HR-related issues with HelloRache.
An Around the Clock Option
Staffingly is the last on our list of the best medical virtual assistant companies of 2025.
They offer a 24/7 on-demand outsourcing solution for practices that need assistance at the drop of a dime.
Some of the main services that virtual assistants from Staffingly offer include:
- Prior authorization and insurance verification.
- Patient communication.
- Appointment scheduling.
- Administrative support for medical billing and coding.
- Medical data entry.
Hospitals, doctor’s offices, physician networks, pharmacies, and labs often use their services.
Staffingly says they specialize in prior authorizations. According to them their VMAs can handle every step of the process, from initiation to completion. The company boasts about their results, reduced denials and quicker payments from health insurance companies. However, upon inspection there is no data to back that up. I guess they expect you to take their word for it.
Staffingly only works with medical professionals, and they conduct training with the help of U.S.-licensed pharmacists before matching their VAs with a healthcare practice. The agency also boasts bilingual support VAs, though the other only language option is Spanish, to best support you.
The downside to Staffingly is that not all their healthcare virtual assistants are trained in healthcare. According to their website, at least 5% are not. Companies interested in working with Staffingly should double and triple check their VA’s level of experience (specifically in the healthcare industry). General virtual assistants just won’t do.
Neolytix: Best Overall!
Virtual medical assistant (VMA) services are increasingly essential in 2025, helping medical practices address staff shortages, rising wages, and evolving patient expectations. VMAs streamline operations by managing administrative tasks, reducing clinician burden, and improving efficiency. It is important to consider all the factors and make the choice that best for your practices when considering medical virtual assistant agencies. You should partner with a reputable agency that is focused on healthcare operations, HIPAA compliance, staff training and experience, redundancy, and uses advanced technology. With Neolytix, you simply can’t go wrong. Customizable, health care industry focused, highly trained, qualified, experienced professionals, leveraging AI and automation while following strict HIPPA compliance. At Neolytix, it’s about so much more than handing tasks off to a VA. It’s about boosting revenue, improving cost management, and transforming the patient experience and as you grow, Neolytix can scales along with you. Feel free to explore Neolytix’s VMA solutions here.
