Scaling Patient Access 6.6x: How Neolytix Built a Multilingual Front-Office Model for a 15-Site ENT Network

Key Impacts

Team growth Scaled from 5 to 33 multilingual VAs across all 15 sites

Call resolution rate Up from 86% — exceeding standard benchmarks

Fewer unresolved calls Dropped from 14% to 5% of total call volume

Languages supported Spanish, Armenian, Korean, Mandarin

denial management, denials management, revenue cycle management

Revenue Cycle Optimization Case Study: Sleep Diagnostic Center

Overview:

Los Angeles Center for Ear, Nose, Throat & Allergy (LACENTA) faced a growing operational crisis: multilingual patient volumes across 15 Southern California locations were outpacing what conventional front-office hiring could support. With no structured language matching, no callback system, inconsistent authorization monitoring, and manual-heavy scheduling workflows, patient access was fragmenting — driving no-shows, unresolved inquiries, and revenue risk at every touchpoint.

Neolytix stepped in as LACENTA’s embedded patient access partner, deploying language-matched virtual assistants and taking end-to-end ownership of inbound and outbound call handling, scheduling, insurance verification, prior authorization monitoring, and intake coordination — all governed by living SOPs built to scale with LACENTA’s growth.

More Case Studies

From Reactive Denials to Preventive Accuracy: How Saint Michael’s Medical Center Cut Inpatient Billing Errors by 67% with Neolytix

Breaking the Revenue Cycle Bottleneck: How Integrated Patient Access Restored Behavioral Health AR Performance

From Digital Invisibility to Market Leadership: How a Bilingual Speech Pathology Practice Increased Monthly Leads by 1,367% While Cutting Marketing Costs by 60%