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Category: Healthcare Contact Center Services

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PREP Act Amendment Expands COVID-19 Telehealth Services: All You Need to Know

HHS has amended the PREP Act to expand telehealth services and combat COVID-19. This will mainly involve expanding telehealth services across state lines....

Before You Can Bill: Medical Credentialing 101 Guide for Therapists​​

Key Takeaways Therapist credentialing moves through two sequential phases — credentialing verifies qualifications through primary source verification while contracting formalizes reimbursement rates and in -network...

How COVID-19 Has Accelerated Virtual Assistant Services in Healthcare

By now, it feels like a cliché to say that these are unprecedented times. COVID-19 continues to reshape the world in ways nobody could have...

5 Mistakes to Avoid When Setting Up COVID-19 Testing

5 Mistakes to Avoid When Setting Up COVID-19 Testing We discuss 5 mistakes to avoid when setting up COVID-19 testing. Applicable to healthcare providers looking...

Medicare announces advance payments to Healthcare Providers

What is the accelerated and advance payment program for Medicare? Accelerated and advance Medicare payments provide emergency funding and address cash flow issues based on...