Your Administrative Operations. Managed. At Scale.
Group practices and multi-site organizations need more than a remote hire — they need a managed operations model. Every Neolytix VMA comes with a dedicated 4-person support team, HIPAA-compliant infrastructure, and SLA-backed performance commitments.
Admin complexity scales
faster than your headcount
Every new provider, every new location, and every new payer contract adds scheduling load, authorization backlogs, and documentation burden. 25% of all claim denials originate from errors made at the patient access stage — and every single one of them is preventable. Group practices and multi-site organizations cannot solve this with individual hires: turnover averages 25–40% annually in front-office roles, and every new hire carries a 3–6 month ramp before reaching full accuracy.
$500K–$4M in recoverable revenue trapped
Verification delays and authorization backlogs cost $31K–$93K per provider annually. At group practice scale, that's a seven-figure revenue problem — not a staffing one.
Loss of 15-20 Patients every Week
PA calls, denial research, credentialing follow-ups, and financial discussions consume 260–365 clinical hours per provider per year — the equivalent of 15–20 patient visits every week.
Generalist staff carry an 87–90% higher error rate than specialists
At scale, generalist front-desk staff average a 15–20% error rate on insurance tasks. A trained, dedicated VA operates at 2% — the difference between a clean claim and a preventable denial.
You don't just get one VMA.
You deploy a system.
Every Neolytix Virtual Medical Assistant comes as part of a coordinated four-person team — all included in one monthly rate.
Primary VMA
Your dedicated day-to-day assistant, integrated into your workflow from hour one.
Backup VMA
Covers seamlessly — no gaps, no interruptions when your primary is unavailable.
Supervisor
Manages performance and quality, so you never have to worry about oversight.
Quality Auditor
Monitors every interaction for accuracy and compliance — built in, not bolted on.
One monthly rate.
SLA-backed. Not a promise — a commitment.
Eligibility Accuracy Rate
Prior Auth First-Pass Rate
First-Call Resolution
Structured Deployment. Operational from Day One
Neolytix deploys dedicated VMA teams trained on your organization’s protocols, EHR environment, and payer set – operating as a seamless extension of your administrative function.
Tell Us What You Need
Share your workflow, EHR system, and pain points. We match you with the right VMA profile.
Meet Your VMA Team
We introduce your primary VMA and backup before day one. No surprises.
EHR-Integrated Operations
We handle the setup. Your VMA integrates directly into your existing systems.
We Manage the Rest
Daily supervision, quality audits, and performance management — all handled by Neolytix.
Tell Us What You Need
Share your workflow, EHR system, and pain points. We match you with the right VMA profile.
Meet Your VMA Team
We introduce your primary VMA and backup before day one. No surprises.
Onboard in 1 Hour
We handle the setup. Your VMA integrates directly into your existing systems.
Quality, Compliance & Reporting
Daily supervision, quality audits, and performance management — all handled by Neolytix.
One deployment. Every front-office function.
Your VMA can be configured for any front-office function — or several at once.
Virtual Patient Coordinator
Handles scheduling, referrals, prior authorizations, and patient follow-ups — so your front desk can breathe.
Medical Scribe
Real-time documentation during patient visits. Accurate, structured, EHR-ready notes every time.
Triage Specialist
Sorts incoming requests by urgency, reducing call volume and ensuring critical cases are never missed.
Medical Receptionist
Answers calls, verifies insurance, coordinates appointments, and manages patient intake — virtually.
Multilingual Service Facilitator
English, Spanish, and other languages -speaking support for practices serving diverse patient populations.
RPM Coordinator
Tracks enrolled patients, reviews device data, and flags abnormal readings to your clinical team.
One platform, every admin role you need
Your VMA can be configured for any front-office function — or several at once.
Practices already running leaner with Neolytix
Join 500+ providers who’ve cut admin costs by up to 70%
Built for organizations that operate at scale
Real outcomes from real practices across the country.
Dr. Jenny Martin
Independent Practice Owner
Neolytix took over our front-end operations and our denial rate dropped within the first 90 days. Their eligibility team catches issues we were missing entirely — before claims even went out the door. The ROI was immediate
Practice Administrator
Multi-Specialty Group, Chicago
We expanded our telehealth services across 4 new states and Neolytix managed the entire patient access setup — scheduling, eligibility, and prior auth for a completely new payer mix. We couldn’t have done it without them.
COO
Telehealth Group Practice
One platform, every admin role you need
Enterprise-grade security. Built in — not bolted on.
HIPAA Compliance
BAAs available; mandatory for all client engagements.
ISO 27001 Certified
International standard for information security management.
Encrypted Communications
All workflows run through secure, audited channels.
Regular Compliance Audits
Internal QA team reviews every client account monthly.
We support practices
across all specialties
Your patient data never leaves a controlled environment. Every Neolytix VMA operates under strict standards.
Ready to cut admin costs without cutting quality?
dollars your practice can recover.