Patient Experience Management

measure & improve overall patient experience

Call Us: 1 (224) 365-8400 - Email: sales@neolytix.com

Patient Experience Is your practice reviewing any patient experience or satisfaction related metric? Are you actively managing your online presence?

In a poll conducted by MGMA for Patient Experience Management in June 2018, 82% of Healthcare organizations conduct a patient satisfaction survey. 86% of those actually act on that data to improve that measure. However, 78% of the smaller care providers do not measure patient satisfaction.

Patient Experience Management goes a little above and beyond the patient satisfaction as it encompasses range of interactions that the patient has including getting timely appointments, access to information, communication with the care provider, provider empathy and wait times in the office on the day of the appointment.

Dissatisfied patients tend to be more vocal about bad experiences in social media or internet-based forums. This leads to bad reputation and lawsuits. Worst part about bad reviews – they are permanent and don’t go away. Soliciting and acting on feedback is crucial to retaining and attracting more patients.

How can we Help?

  • Provide online dashboards which consolidate all feedback for your practice across Google, Yelp, Facebook etc.
  • Real time notifications when a review is posted – Act on bad reviews quickly and thank patients who pose 5 star reviews!
  • Run campaigns for getting more reviews from your patients
  • Analysis of reviews for providing opportunities to improve the overall patient experience in your practice

 


Hear What Customers are Saying

Neolytix Helped in Restructuring

I knew I needed to reorganize and restructure my therapy practice and billing system. My software and billing procedures had become outdated for the size of my growing psychotherapy office. Ritu has unbelievable patience and focus. She never gave up on me as the transition progressed. She is very confident and reassuring as change can be difficult even if it translates into a smoother better practice billing system. She has helped me learn the new software for payments and interfacing with insurance claim submissions. I have referred her and others are equally as impressed!

Elena Kaiser LCPC ATR BC

Patient Experience Management Service
5.0
2018-07-19T16:02:23+00:00

Elena Kaiser LCPC ATR BC

I knew I needed to reorganize and restructure my therapy practice and billing system. My software and billing procedures had become outdated for the size of my growing psychotherapy office. Ritu has unbelievable patience and focus. She never gave up on me as the transition progressed. She is very confident and reassuring as change can be difficult even if it translates into a smoother better practice billing system. She has helped me learn the new software for payments and interfacing with insurance claim submissions. I have referred her and others are equally as impressed!

Neolytix is a Great Resource

Neolytix is a great resource for all things insurance and billing related. They have helped me get a new business up and running and has been a huge help. They are highly motivated and have connected me with other professionals who are on my team as well. I highly recommend their services!

Stephanie (Horgan) Brenner – Chronic Illness Psychotherapy

Patient Experience Management Service
5.0
2018-07-19T16:03:01+00:00

Stephanie (Horgan) Brenner – Chronic Illness Psychotherapy

Neolytix is a great resource for all things insurance and billing related. They have helped me get a new business up and running and has been a huge help. They are highly motivated and have connected me with other professionals who are on my team as well. I highly recommend their services!

Helped Increase My Revenues

I highly recommend Neolytix for billing consultation services. I am a psychotherapist and Ritu was so helpful in resolving billing problems with insurance and advising me on ways to enhance my billing processes for my clients and my business as a whole. She was responsive, professional, and knowledgeable.

Julie H. Gold, LCSW - Gold Counseling Services, P.C.

Patient Experience Management Service
5.0
2018-08-03T13:24:08+00:00

Julie H. Gold, LCSW - Gold Counseling Services, P.C.

I highly recommend Neolytix for billing consultation services. I am a psychotherapist and Ritu was so helpful in resolving billing problems with insurance and advising me on ways to enhance my billing processes for my clients and my business as a whole. She was responsive, professional, and knowledgeable.
5
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Contact us now to get help with Online Management and implementing solutions which can help you provide better Patient experience.

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